Legal

Terms & Conditions

Our clinic policies, appointment terms, and commitment to your care.

1. Appointments and Cancellations

We require a minimum of 48 hours' notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice may result in the loss of your booking fee.

2. Consultations

All new patients must undergo a full medical consultation prior to any treatment. This ensures your suitability and safety. We reserve the right to decline treatment if we deem it medically unsuitable or not in your best interest.

3. Prescription-Only Medicines (POM)

Certain treatments involve Prescription-Only Medicines (e.g., anti-wrinkle injections). These require a face-to-face consultation with our Independent Nurse Prescriber. We cannot guarantee treatment on the day of consultation. Any discounts or promotions (including NHS discounts) do not apply to POM treatments.

4. Treatment Outcomes

Aesthetic treatments are not an exact science. While we strive for the best possible results, individual outcomes vary, and we cannot guarantee specific results.

5. Payment Policies

Payment for treatments is required in full on the day of the procedure. We accept major credit and debit cards.

6. Children and Minors

For safety and insurance reasons, children are not permitted in the clinic during treatments. We do not treat anyone under the age of 18.

7. Complaints

We aim to provide the highest standard of care. If you are dissatisfied with any aspect of your experience, please contact us in writing at contact@rbmedaesthetics.com so we can address your concerns promptly.